Customer Support ◈ Curation & Sourcing Center
You can initiate order cancellations or file return damage claims directly inside your Collector Dashboard.
Orders can be self-canceled directly from your Order History within 1 hour of purchase while the status remains PROCESSING. If you made an accidental order or have a genuine issue after that window, reach out immediately to support@thediecaststore.in or submit this support form.
Returns are accepted within 24 hours of delivery for physical transit damage only. Clear unboxing images/videos are required.
Under the Consumer Protection (E-Commerce) Rules, 2020: our designated Grievance Officer is Srijeeta Modak (Head of Operations & Grievance Officer, suchsreejan LLP). Email: support@thediecaststore.in. Grievance tickets are acknowledged within 48 hours and investigated within statutory timelines.