Collector Guarantee // Operations Manual // Last Updated: March 2026
Order cancellations are strictly accepted while your order status is marked as PENDING or PROCESSING in your account dashboard. Once an order is marked as DISPATCHED or handed over to our shipping courier, cancellations can no longer be honored.
All approved refunds are credited back to your original source payment method (UPI / Bank / Credit Card) securely via Razorpay within 5 to 7 business days.
We package all collectible scale models in multi-layer reinforced armor boxes. However, if your model arrives damaged or defective, you must report it within 24 hours of deliverythrough the automated "Return Item" feature in your Collector Dashboard or by contacting support.
Return Inspection Policy
Please retain the original box, blister card packaging, and unboxing video if possible. Change-of-mind returns on opened collector items are not permitted to preserve scale authenticity.
If an exchange is approved for a defective unit or scale discrepancy, any price difference for a higher-value replacement must be settled prior to dispatch. If the replacement is lower in value, the difference will be refunded to you within 1-2 business days.
Primary Collector Support Desk
Need assistance with a return or refund status?
When a partial or full return is initiated, collectors have the option to receive refunds in the form of Store Credit to their Digital Wallet. Store Credit can be seamlessly applied to any future order at checkout.
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