REFUNDS &
RETURNS

Collector Guarantee // Operations Manual // Last Updated: August 2026

01. ORDER CANCELLATION & RETURN PROTOCOL

Order cancellations are strictly accepted while your order status is marked as PENDING or PROCESSING in your account dashboard. Once an order is marked as SHIPPED or handed over to our shipping courier, cancellations can no longer be honored.

Non-Refundable Logistics & Platform Fees: Once an order has been successfully paid, Shipping Logistics Fees and Platform Fees are immediately consumed for carrier manifest booking, gateway handling, and order preparation. Consequently, Shipping and Platform fees are strictly non-refundable if an order is cancelled or if a return is requested.

All approved refunds (covering the eligible product valuation minus discounts) are credited back to your original source payment method (UPI / Bank / Credit Card) securely via Razorpay within 5 to 7 business days.

02. DAMAGED OR DEFECTIVE EXHIBITS

All models shipped from The Diecast Store are genuine collector exhibits — supplied in original factory blister/window packaging or as verified mint-condition loose exhibits safely packed with multi-layer protective bubble wrap and secure boxes. If your model arrives physically damaged or defective, you must report it within 24 hours of deliverythrough the automated "Return Item" feature in your Collector Dashboard.

Return Inspection & Packaging Protocol

Packaging Return Requirement: If a return is authorized, the exhibit must be returned in the exact packaging format it was delivered in (including its original manufacturer blister/box if carded, or the protective parcel packaging if loose).
No Change-of-Mind Returns:Returns for change of mind, buyer's remorse, or packaging variation expectations are strictly not permitted to preserve collector authenticity.
Resolution Timeline: Approved damaged-item returns, exchanges, and refunds are processed and resolved within 5 to 7 business days.
Verification Evidence: Please retain clear unboxing photos/videos of the package and model to facilitate swift claim resolution.

03. EXCHANGES & RESOLUTION

If an exchange is approved for a defective unit or scale discrepancy, any price difference for a higher-value replacement must be settled prior to dispatch. If the replacement is lower in value, the difference will be refunded to you within 5 to 7 business days.

Primary Collector Support Desk

Need assistance with a return or refund status?

SUPPORT@THEDIECASTSTORE.IN

04. STORE CREDIT & NON-REFUNDABLE FEES

When a partial or full return is initiated, collectors have the option to receive refunds in the form of Store Credit to their Digital Wallet. Store Credit can be seamlessly applied to any future order at checkout.

Unit Price Returns: Store Credit amounts are strictly calculated based on the unit price of the exact returned items, minus any discount percentages applied at the time of purchase.
Non-Refundable Fees: Once an order is paid and processed, Shipping Logistics Fees, Platform Fees, and Gift Add-ons are immediately utilized for transport and gateway operations and are strictly non-refundable upon cancellation, partial return, or full return under any circumstances.